![](https://cdn.myportfolio.com/0f6fc412-b97e-472a-8261-1848a35c45e3/9c896eb8-04c2-4444-b6c6-2965dab1a7d7_rw_1920.png?h=dc617c30cecd43e7fd1d54bdb2f3110f)
![An in package quick start guide to help on board a customer with their new product.](https://cdn.myportfolio.com/0f6fc412-b97e-472a-8261-1848a35c45e3/f2c25bcc-26fd-4781-88dd-7d06e025f0c2_rw_1200.jpg?h=3261698e315179867f9725d5f5c12376)
An in package quick start guide to help on board a customer with their new product.
![The front of package with a QR code to quickly onboard a new user.](https://cdn.myportfolio.com/0f6fc412-b97e-472a-8261-1848a35c45e3/db887378-2d0d-497f-9d20-a133f7192609_rw_1200.jpg?h=6b109c24ba4ae7c59375ce41c77e4da4)
The front of package with a QR code to quickly onboard a new user.
![The Skullcandy app user guide to onboard a customer and trouble shoot technical difficulties.](https://cdn.myportfolio.com/0f6fc412-b97e-472a-8261-1848a35c45e3/4884630c-c159-4324-8a13-33b4ff57b5d2_rw_1920.jpg?h=d6b3c905c40fc19ffc37320270d88ab5)
The Skullcandy app user guide to onboard a customer and trouble shoot technical difficulties.
![](https://cdn.myportfolio.com/0f6fc412-b97e-472a-8261-1848a35c45e3/3f25589b-fb43-4d8c-8371-db0a20b180b7_rw_1920.jpg?h=c5f29252f02d2fe49004b1188a10fdc4)
The path to purchase doesn't end after the sale. Being a usability designer is more than designing websites and apps. Thinking about the entire journey of how a customer interacts with a product and how to help them when they get stuck is true usability design. This project was more than a redesign of the Skullcandy.com help center but all of the touch points to help a customer post purchase. I led the overhaul of a quick start product onboarding guide in package, to app and web support. This project utilized vibrant color gradients from packaging to create a uniform experience.